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Our policy

Last updated: 19 October 2026

At ELARONNE, your privacy matters to us. We are committed to handling your personal information responsibly and protecting it in accordance with applicable privacy and data protection laws.

This Privacy Policy explains how we collect, use, share and protect your information when you visit our website, make a purchase or contact our customer care team.

1. Information We Collect

When you interact with ELARONNE, we may collect the following information:

  • Personal and contact information: Your name, email address, telephone number and delivery address when provided.

  • Order information: Products purchased, transaction details, payment status and delivery information.

  • Technical information: IP address, device information, browser type, cookies and website interactions.

  • Customer communications: Information you share when contacting our customer care team.

  • Marketing preferences: Your email subscription choices and relevant advertising preferences.

Payments are handled through secure third-party payment providers. ELARONNE does not directly store complete payment card details.

2. How We Use Your Information

We use personal information to:

  • Process and manage your orders and payments.

  • Arrange order preparation, shipping and delivery.

  • Provide customer support and manage returns.

  • Send order confirmations and delivery updates.

  • Improve website functionality and the shopping experience.

  • Protect against fraud and unauthorised activity.

  • Send marketing communications where permitted.

  • Measure website performance and advertising effectiveness.

  • Meet applicable legal and regulatory obligations.

Depending on the purpose and applicable law, processing may be based on the performance of a contract, legal obligations, legitimate business interests or your consent.

3. Sharing Your Information

To operate our online store, we may share relevant information with service providers, including:

  • Shopify: Our e-commerce platform and store infrastructure.

  • Payment providers: To securely process transactions.

  • Delivery partners: To prepare, dispatch and deliver customer orders.

  • Customer support and email services: To assist customers and manage communications.

  • Analytics and advertising providers: Including Google and Meta, where their services are enabled and applicable privacy requirements are met.

We share information only where reasonably necessary for these purposes or otherwise permitted or required by law.

Some providers may process or receive personal information outside your country of residence. Where applicable, we take steps to ensure international data transfers are handled in accordance with relevant data protection requirements.

For information about Shopify's handling of consumer data, please see the Shopify Consumer Privacy Policy.

4. Cookies and Advertising

ELARONNE uses cookies and similar technologies to support website functionality, improve the shopping experience and understand website performance.

These technologies may also be used to measure advertising effectiveness and deliver relevant marketing through services such as Google and Meta.

Where consent is required, non-essential cookies and advertising technologies are used only after the necessary consent has been obtained.

Where available, you can manage your cookie preferences through our website's privacy controls or your browser settings.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in our communications.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss and disclosure.

Information is retained only for as long as reasonably necessary for the purposes for which it was collected, including order management, customer support, legal recordkeeping and dispute resolution.

Retention periods may vary depending on the type of information and applicable legal requirements.

6. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of eligible personal information.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Request a copy of your information where legally available.

  • Opt out of certain direct marketing activities.

To exercise your rights, please contact info@elaronne.com.

We may request reasonable identity verification before processing certain requests.

If you have concerns about how your information is handled, you may contact us directly. You may also have the right to lodge a complaint with the relevant data protection authority.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices or applicable legal requirements.

Any updates will be published on this page with a revised date.

8. Contact Us

For privacy enquiries, questions about personal information or requests relating to your data protection rights, please contact:

ELARONNE Customer Care

Email: info@elaronne.com

We aim to respond to enquiries within 24 hours on business days.