REFUND AND RETURN POLICY
Last updated: 23 August 2026
At ELARONNE, we want you to feel confident when shopping with us. That is why we offer a 30-Day Money-Back Guarantee on eligible change-of-mind returns.
30-Day Money-Back Guarantee
If your purchase is not quite right for you or you simply change your mind, you may request a return within 30 days of receiving your order.
To be eligible, your item must be:
- unworn and unused
- in its original condition
- free from damage, stains, perfume, make-up or signs of wear
- returned with original tags attached, where applicable
- returned in its original packaging where reasonably possible
You will also need your order number or other proof of purchase.
How to request a return
Before returning an item, please contact:
Include your name, order number and the item you would like to return.
Once your request has been reviewed, we will provide the relevant return instructions.
Please do not return an item before receiving these instructions.
Return address
ELARONNE works with different fulfilment partners, so the appropriate return location can vary depending on the product.
We will provide the correct return address with your return instructions.
Do not send returns to our registered business address unless specifically instructed to do so.
Depending on the item, the return location may be outside Australia.
Return shipping costs
For change-of-mind returns under our voluntary 30-Day Money-Back Guarantee, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping method and keeping proof of postage.
Refunds
Once your return has been received and inspected, we will let you know whether your refund has been approved.
Approved refunds will be issued to the original payment method.
We aim to process approved refunds within 5 business days after inspection. Your bank or payment provider may require additional processing time.
Damaged, faulty or incorrect items
If your item arrives damaged, faulty, incorrect or materially different from what you ordered, contact us as soon as reasonably possible at:
Please include your order number and, where relevant, photographs showing the issue.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or another remedy under the Australian Consumer Law.
Where required by law, ELARONNE will also cover reasonable return costs associated with an eligible faulty product.
Australian Consumer Law
Our 30-Day Money-Back Guarantee is a voluntary change-of-mind policy and is additional to your rights under the Australian Consumer Law.
Australian consumer guarantees may apply where goods are faulty, unsafe, do not match their description or otherwise fail to meet applicable consumer guarantees.
These rights cannot be excluded and may continue to apply after the 30-day period has ended.
Sale items
Sale items are eligible for our 30-Day Money-Back Guarantee provided they meet the return conditions above.
Your rights under the Australian Consumer Law are not affected simply because an item was purchased on sale.
Cancellations
If you would like to change or cancel your order, contact us as soon as possible at:
We will do our best to accommodate your request, but once an order has entered processing or has been dispatched, we may no longer be able to change or cancel it.
Contact
Questions about returns or refunds?