1. REFUND AND RETURN POLICY
Last updated: 17 August 2026
At ELARONNE, we want you to feel confident when shopping with us. That is why we offer a 30-Day Money-Back Guarantee on eligible purchases.
30-Day Money-Back Guarantee
If your purchase is not quite right for you or you simply change your mind, you may request a return within 30 days of receiving your order.
To be eligible for a change-of-mind return, your item must be:
- unworn and unused
- in its original condition
- free from damage, stains, perfume, make-up or signs of wear
- returned with original tags attached, where applicable
- returned in its original packaging where reasonably possible
You will also need your order number or other proof of purchase.
How to request a return
Please contact us before returning an item:
Please include:
- your full name
- order number
- the item you would like to return
- the reason for your return
Once your return request has been reviewed, we will provide the relevant return instructions.
Please do not send a return before receiving return instructions from us.
Return address
ELARONNE works with different fulfilment partners. Because of this, the appropriate return location may vary depending on the product and the fulfilment partner that processed your order.
The correct return address will therefore be provided to you after your return request has been accepted.
Do not send returns to our registered business address unless we specifically instruct you to do so.
The return location may be outside Australia.
Return shipping costs
For change-of-mind returns under our voluntary 30-Day Money-Back Guarantee, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping method and keeping proof of postage until your return has been completed.
Refunds
Once your returned item has been received and inspected, we will notify you whether the refund has been approved.
If approved, your refund will be issued to the original payment method used for the purchase.
We aim to process approved refunds within 5 business days after the returned item has been inspected. Your bank or payment provider may take additional time to make the funds available.
Damaged, faulty or incorrect items
If your item arrives damaged, faulty, incorrect or materially different from what was ordered, please contact us as soon as reasonably possible at:
Please include your order number and, where relevant, clear photographs showing the issue.
We will assess the issue and provide an appropriate remedy where required.
Where Australian Consumer Law requires ELARONNE to cover reasonable return postage for a faulty product, those reasonable costs will be reimbursed.
Australian Consumer Law
Our 30-Day Money-Back Guarantee is an additional change-of-mind policy.
It does not exclude, restrict or replace any rights you may have under the Australian Consumer Law.
Australian consumers have automatic consumer guarantees that can apply when goods are faulty, unsafe, do not match their description or otherwise fail to meet applicable consumer guarantees.
These rights may continue to apply after the 30-day period has ended.
Sale items
Products purchased during a sale are covered by our 30-Day Money-Back Guarantee provided they meet the eligibility requirements described above.
Your rights under the Australian Consumer Law are not affected by a product being purchased on sale.
Cancellations
If you wish to change or cancel an order, please contact us as soon as possible at:
We will do our best to accommodate your request. However, once an order has entered processing or has been dispatched, we may no longer be able to cancel or modify it.
Contact
If you have questions about a return or refund, contact:
ELARONNE
Email: info@elaronne.com
Phone: +31 6 26 61 18 22