FAQ
Last updated: 2 October 2026
Shopping online should feel simple.
Below you’ll find answers to some of the most common questions about ordering from ELARONNE.
Where Does ELARONNE Ship?
ELARONNE currently focuses on customers in Australia.
We offer free tracked shipping Australia wide on Australian orders.
How Long Will My Order Take to Arrive?
The most up-to-date estimated delivery window is shown on each product page before you order.
The product page shows the current timeline for Order confirmed, Preparing your order and Estimated arrival.
Delivery dates are estimates and may vary slightly depending on your location, the carrier, public holidays or other transport delays.
Will I Receive Tracking?
Yes.
Once your order has been dispatched, tracking details will be sent to the email address used during checkout.
Your parcel may travel through an international logistics network before being handed to a local delivery carrier for final delivery.
Where Are Orders Shipped From?
ELARONNE works with selected international suppliers and fulfilment partners.
Some orders are shipped directly from overseas fulfilment locations, including China.
Why Did I Receive Only Part of My Order?
If you order multiple items, they may occasionally arrive in separate parcels when products are fulfilled from different locations.
Where available, separate tracking information will be provided.
What Is Your Return Policy?
We offer a 30-Day Money-Back Guarantee on eligible change-of-mind returns.
You may request a return within 30 days of receiving your order, subject to the conditions in our Refund & Return Policy.
Your rights under the Australian Consumer Law are separate from this voluntary guarantee.
Who Pays for Return Shipping?
For ordinary change-of-mind returns, return shipping costs are the responsibility of the customer.
Different rules may apply where an item is faulty, damaged, incorrect or otherwise covered by applicable consumer guarantees.
Where Do I Send My Return?
Please contact us before sending a return.
Because ELARONNE works with different fulfilment partners, the correct return location depends on the product.
We will provide the appropriate return address and instructions once your return request has been reviewed.
Can I Return Sale Items?
Yes.
Eligible sale items are also covered by our 30-Day Money-Back Guarantee.
How Long Does a Refund Take?
Once your return has been received, inspected and approved, we aim to process your refund within 5 business days.
Your bank or payment provider may require additional processing time.
Can I Change or Cancel My Order?
Please contact us as soon as possible at:
info@elaronne.com
We’ll do our best to help, but once an order has entered processing or been dispatched, changes or cancellations may no longer be possible.
What If I Entered the Wrong Address?
Contact us as soon as possible at:
info@elaronne.com
If your order has not yet entered processing or been dispatched, we may still be able to update the delivery information.
How Do I Choose the Right Size?
Please use the sizing information provided on the relevant product page.
Sizing can vary between styles, so we recommend checking the measurements for the specific item rather than relying only on your usual size.
What If My Item Arrives Damaged, Faulty or Incorrect?
Please contact:
info@elaronne.com
Include your order number and, where helpful, photographs showing the issue.
We’ll review the situation and provide the appropriate next steps.
What Currency Are Your Prices In?
Prices on our Australian store are displayed in Australian dollars (AUD) unless otherwise stated.
Which Payment Methods Do You Accept?
Available payment methods are displayed during checkout and may vary depending on your device or payment provider.
Payments are processed securely through the payment providers available through our Shopify checkout.
How Can I Contact ELARONNE?
For questions about products, sizing, orders, shipping or returns:
info@elaronne.com
We aim to respond within 24 hours on business days.