2. SHIPPING POLICY
Last updated: 17 August 2026
At ELARONNE, we want your order to be handled carefully, clearly and as quickly as possible.
This Shipping Policy explains how orders placed with ELARONNE are processed and delivered.
Order processing
After your order is placed, please allow 1 to 3 business days for processing.
During this time, your order details and shipping information are checked and your order is prepared for dispatch.
Business days are Monday to Friday, excluding public holidays.
Delivery time
After your order has been processed and dispatched, delivery usually takes approximately 3 to 7 business days.
This means most orders are expected to arrive approximately 4 to 10 business days after the order is placed.
Delivery times are estimates rather than guarantees. Delays can occasionally occur due to delivery networks, public holidays, customs processing, peak shopping periods, incorrect address information or circumstances outside our reasonable control.
Free Tracked AusPost Shipping
We offer Free Tracked AusPost Shipping on Australian orders.
Once your parcel has been dispatched, tracking information will be sent to the email address provided with your order.
Your parcel may initially travel through an international logistics network before being transferred to Australia Post for final-mile delivery in Australia.
Direct fulfilment
ELARONNE works with selected international suppliers and fulfilment partners.
Some products are shipped directly from these partners rather than first being shipped to ELARONNE and then forwarded to you.
As a result, orders may be dispatched directly from overseas locations, including China.
This direct fulfilment model allows us to avoid unnecessary handling and move your order towards you more efficiently.
Multiple parcels
If your order contains several products, the items may occasionally be fulfilled by different partners.
This means parts of the same order may arrive in separate parcels.
Where available, tracking information will be provided for each shipment.
Shipping costs
Standard tracked shipping to Australian addresses is free, unless clearly stated otherwise during checkout.
Tracking
Once tracking becomes available, you will receive your tracking details by email.
Please allow some time after dispatch for tracking systems to update.
Incorrect address information
Please check your shipping information carefully before completing your order.
If you notice an error, contact us as quickly as possible:
We will do our best to correct the information. However, once an order has been processed or dispatched, changing the delivery address may no longer be possible.
Delayed orders
If your order has not arrived within the estimated delivery period, please contact:
Include your:
- full name
- order number
- email address used when ordering
We will review the available tracking information and help you with the next steps.
Delivered but not received
If tracking shows that your order was delivered but you cannot locate it, please first check:
- around your property
- any safe delivery location
- with members of your household
- with neighbours
- with Australia Post
If you still cannot locate your parcel, contact us and we will assist with investigating the shipment.
Contact
For questions regarding shipping or delivery:
ELARONNE
Email: info@elaronne.com
Phone: +31 6 26 61 18 22