SHIPPING POLICY

Last updated: 2 October 2026

At ELARONNE, we aim to make shipping clear and straightforward.

This policy explains how Australian orders are processed, shipped and tracked.

Order Processing

Orders are prepared for dispatch as quickly as possible.

The most up-to-date estimated delivery window for each product is shown on the product page before you order.

Estimated Delivery

Each product page shows the current estimated timeline from order confirmation through preparation to estimated arrival.

Delivery dates are estimates and may vary slightly depending on your location, the carrier, public holidays or other transport delays.

Free Tracked Shipping Australia Wide

We offer free tracked shipping Australia wide on Australian orders.

Once your order has been dispatched, tracking details will be sent to the email address provided during checkout.

Orders may travel through an international logistics network and may be handed to a local delivery carrier for final delivery.

International Fulfilment

ELARONNE works with selected international suppliers and fulfilment partners.

Some products are shipped directly from overseas fulfilment locations, including China.

This means ELARONNE does not necessarily hold every product in Australia before it is ordered.

Multiple Parcels

If your order contains multiple items, they may occasionally be shipped separately when products are fulfilled from different locations.

Where available, separate tracking details will be provided.

Shipping Costs

Standard tracked shipping to Australian addresses is free, unless clearly stated otherwise during checkout.

Incorrect Delivery Information

Please check your delivery details carefully before completing your order.

If you notice an error, contact us as soon as possible:

info@elaronne.com

If your order has already entered processing or been dispatched, we may no longer be able to change the delivery address.

Delayed Orders

If your order has not arrived within the estimated delivery period shown at the time of purchase, please contact:

info@elaronne.com

Please include your order number so we can review the available tracking information and help with the next steps.

Where a significant delay occurs, we will work with the relevant fulfilment or delivery provider to investigate and provide an appropriate solution.

Delivered but Not Received

If tracking shows your parcel as delivered but you cannot locate it, please first check around your property, any safe delivery location and with members of your household.

You can also review the tracking link for any local delivery carrier information.

If you still cannot locate your parcel, contact us at:

info@elaronne.com

We will help investigate the shipment.

Contact

Questions about shipping or delivery?

info@elaronne.com