6. PAYMENT POLICY
Last updated: 17 August 2026
At ELARONNE, we want checkout to feel simple, clear and secure.
This Payment Policy explains how payments for orders placed through ELARONNE are processed.
Payment Methods
We accept the payment methods displayed as available during checkout.
Available payment methods may vary depending on your location, device and payment provider.
All available payment options will be clearly shown before you complete your purchase.
Currency
For customers shopping through our Australian store, prices are displayed in Australian dollars (AUD) unless otherwise stated.
Your bank, card provider or payment service may apply currency conversion charges, international transaction fees or other fees depending on your account and location.
Any fees charged directly by your bank or payment provider are outside the control of ELARONNE.
Safe & Secure Payments
Payments made through our online store are processed using secure third-party payment providers available through Shopify.
ELARONNE does not directly store your complete credit or debit card details.
Your payment information is handled securely by the relevant payment provider in accordance with its own security and privacy requirements.
When Payment Is Taken
Payment is authorised or collected when you complete your purchase, depending on the payment method selected during checkout.
Your order will only move forward once the required payment authorisation has been successfully completed.
Failed or Declined Payments
If your payment is declined, please check that your payment information is correct, that sufficient funds or credit are available and that your billing information matches the information held by your payment provider.
If the issue continues, please contact your bank or payment provider directly.
ELARONNE cannot override a payment that has been declined by a bank or payment provider.
Order Confirmation
After successfully placing an order, you will receive an order confirmation at the email address provided during checkout.
If you do not receive your confirmation, please check your spam or junk folder before contacting us.
Refunds
Approved refunds are returned to the original payment method used for the purchase.
Please review our Refund & Return Policy for full information about returns, refunds and our 30-Day Money-Back Guarantee.
Once a refund has been processed by ELARONNE, your bank or payment provider may require additional time before the funds appear in your account.
Payment Security
If you believe an unauthorised payment has been made using your payment method, please contact your bank or payment provider immediately.
You may also contact us so we can review the relevant ELARONNE order.
Contact
If you have a question regarding payment for an ELARONNE order, please contact us.
ELARONNE
Email: info@elaronne.com
Phone: +31 6 26 61 18 22
Oostersingel 76C
8921 GB Leeuwarden
The Netherlands
KVK number: 42090279
VAT ID: NL005487788B53