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Shipping policy

Last updated: 22 October 2026

At ELARONNE, we want your shopping experience to be simple and straightforward, from placing your order to receiving your new favourite bag.

Below you'll find everything you need to know about our shipping, processing times and delivery estimates.

1. Free Tracked Shipping

We offer Free Tracked Shipping Australia-Wide on all orders.

There are no additional standard shipping charges at checkout, regardless of your order value.

Every order includes tracking, so you can follow your parcel from dispatch to delivery.

2. Order Processing & Delivery

We aim to get your order on its way as quickly as possible.

Here's what to expect after placing your order:

  • Order Confirmed: Your order is confirmed immediately after successful checkout.

  • Order Processing: Orders are usually prepared for dispatch within 1–2 business days.

  • Estimated Delivery: Most orders are estimated to arrive within approximately 4–7 calendar days from the date of purchase, including processing and shipping.

Calendar days include weekends, unlike business days.

Some orders may arrive sooner, while others may take a little longer depending on your location, product availability and shipping conditions.

Want a more specific delivery estimate?

Each product page displays an estimated delivery timeline based on when you place your order. We recommend checking these dates before completing your purchase.

Please note that all delivery dates are estimates and are not guaranteed.

Orders are shipped from our international fulfilment facilities outside Australia.

3. Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.

You can follow your parcel's progress using the tracking link provided in your email or through our Track Your Order page.

Please allow a little time for tracking information to become available after dispatch, as carriers may need time to process and scan your parcel.

4. Delivery Updates & Delays

We do our best to have every order delivered within its estimated timeframe.

Occasionally, deliveries may take longer due to circumstances such as:

  • Public holidays or busy shopping periods

  • Weather conditions

  • Carrier or customs processing delays

  • Regional or remote delivery locations

If your order is taking longer than expected, please don't hesitate to contact us.

Our customer care team will help check your order status, provide available tracking updates and assist you with the next steps.

Your applicable consumer rights and remedies for delayed or undelivered orders remain unaffected.

5. Multiple Items

If you order more than one item, your products may occasionally be shipped separately.

This means your items might arrive in different parcels or on different days.

Where applicable, separate tracking information will be provided for each shipment.

There are no additional standard shipping charges for split deliveries.

6. Need Help?

Have a question about your order, delivery or tracking? We're happy to help.

ELARONNE Customer Care

Email: info@elaronne.com

Customer Support: 7 days a week

Response Time: We aim to respond within 24 hours.

Simply send us an email with your order number, and we'll help you as quickly as possible.

Your rights under Australian Consumer Law and other applicable consumer protection legislation remain unaffected by this policy.