Refund policy

Last updated: 19 October 2026

At ELARONNE, we want you to feel confident in every purchase. That's why we offer a 30-Day Money-Back Guarantee on eligible returns, alongside your rights under Australian Consumer Law.

1. 30-Day Returns

If you're not completely satisfied with your purchase, you can request a change-of-mind return within 30 days of receiving your order.

To qualify for a change-of-mind return, items must be:

• Unworn, unused and in their original condition.

• Free from damage or signs of wear.

• Returned with original tags, where applicable.

Please have your order number or other proof of purchase available.

These conditions apply to change-of-mind returns and do not restrict your statutory consumer rights.

2. How to Request a Return

To begin a return, contact our customer care team at info@elaronne.com with your order number and the item you would like to return.

Our team will review your request and provide the appropriate return instructions.

Please contact us before sending any items back to ensure your return is directed to the correct location.

3. Return Shipping

For change-of-mind returns, customers are responsible for return postage costs.

Our designated return location may be outside Australia, meaning international return postage costs may apply. We will provide the relevant return address and instructions before you arrange shipping.

For faulty, damaged, incorrect or otherwise non-compliant items, reasonable return costs will be covered or reimbursed where required under Australian Consumer Law.

4. Refunds

Once your eligible return has been received and assessed, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method.

We aim to process approved refunds within 5 business days. Please note that your payment provider may require additional time for the funds to appear in your account.

5. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact info@elaronne.com.

Include your order number and a brief description of the issue. Photos may help our team assess and resolve your request more efficiently.

We'll work with you to provide an appropriate solution, including a repair, replacement or refund in accordance with your rights under Australian Consumer Law.

6. Your Consumer Rights

Our 30-Day Money-Back Guarantee is offered in addition to your statutory rights under Australian Consumer Law.

You may be entitled to a remedy if a product is faulty, does not match its description or otherwise fails to meet applicable consumer guarantees.

These rights may apply beyond our 30-day change-of-mind return period, including to products purchased during promotions or sales.

Nothing in this policy excludes, restricts or modifies your rights under applicable consumer protection laws.

7. Contact Us

For returns, refunds or order enquiries, please contact:

ELARONNE Customer Care

Email: info@elaronne.com

We aim to respond within 24 hours on business days.